Shipping Policy

Last updated: November 12, 2026

Thank you for shopping with Pitcheresque! We take great care in preparing and packaging our plants to help ensure they arrive safely and in healthy condition. This policy explains our shipping schedule, weather considerations, and what to expect after placing an order.

Order Processing & Shipping Schedule

We typically ship orders every Monday and Tuesday to help ensure plants spend as little time in transit as possible. Orders are prepared and shipped as quickly as possible, with shipments occasionally adjusted around holidays or other scheduling considerations.

We carefully monitor weather conditions when preparing orders. If we believe temperatures or weather conditions along a shipment's route could put a plant at risk, we may contact you to discuss holding your order for an additional week or two until conditions improve. Our priority is making sure your plants have the best possible chance of arriving safely.

You'll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We primarily ship using USPS unless a customer has requested an alternative shipping method. Available shipping options and estimated delivery times are displayed at checkout.

Delivery times are estimates, not guarantees, and begin once your order has shipped. Transit times may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Weather Considerations & Heat Packs

Because we ship live plants, weather conditions are an important part of our shipping process. We take temperatures at both the shipping origin and destination into consideration when determining when it is safe to ship.

For orders traveling to colder climates, we may include heat packs to help protect plants from low temperatures during transit. Heat packs are used as an added precaution, but they cannot guarantee protection against extreme cold or prolonged transit delays.

If we feel weather conditions could put your plants at risk, we may temporarily hold your shipment and contact you with an updated shipping timeframe.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Combined Shipping

If you place multiple orders with us using the same customer information and shipping address, we will automatically combine shipping whenever possible. If we identify multiple orders from the same customer before they ship, we'll consolidate them into one shipment and adjust the shipping charges accordingly. There's no need to contact us or request combined shipping. We'll take care of it for you!

Any applicable shipping cost adjustments or refunds will be processed to your original payment method.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note that tracking information may take some time to update after your package has been accepted by the carrier.

We recommend keeping an eye on your tracking information and bringing your package indoors as soon as possible after delivery.

Shipping Destinations

We currently ship within the United States only. We do not accept or ship international orders.

Address Accuracy

Please double-check your shipping address before completing your purchase. If you need to make a correction, contact us as soon as possible. We may be able to accommodate address changes before an order ships, but cannot guarantee changes once a package is in transit.

Damaged, Delayed, or Lost Packages

If your package is delayed, damaged, or appears to be lost in transit, please contact us at pitcheresqueplants@gmail.com so we can help look into the issue.

While we take great care in packaging our plants, unexpected issues can sometimes occur during shipping.

Dead on Arrival (DOA) Policy

We take all reports of plants arriving dead very seriously. If a plant arrives dead on arrival, please contact us within 24 hours of delivery and include a clear photo of the affected plant.

If a DOA claim is approved, we will work with you to determine the appropriate resolution. Depending on availability, we will either offer a replacement plant or issue a refund for the affected plant. Replacement options are subject to current inventory and availability.

Please keep in mind that live plants may experience some stress during shipping and require time to acclimate to their new environment. Minor cosmetic damage, loss of pitchers, or changes in appearance during transit do not necessarily qualify as DOA.

For additional details, please review our Return & Refund Policy.

Order Changes & Cancellations

Need to change or cancel your order? Please contact us as soon as possible. We may be able to accommodate changes before your order ships, but once an order is in transit, we are unable to modify it.

If an order is canceled before shipment, any applicable refund will be processed to the original payment method.

Questions?

If you have questions about shipping, weather holds, or your order, please reach out to us at pitcheresqueplants@gmail.com. We're always happy to help!